Customer Support

SUPPORT SERVICES 

Extend Your Productivity ... 

First rate technical support is your insurance against downtime. When your core product is Progress products or solutions, our Technical support will provide you with prompt, expert support via telephone and e-mail.

Premier Support ...

• Diagnostics, problem isolation, updates and patches.
• 24 x 7 support assistance.
• Access to technical updates.
• Guaranteed response time.
• Support coordinators (trained staff authorized to call Technical support)

Your Technical Support Options

• Premiere Support
• On Request Support Services

Special support services are available on a time and material basis including:

• Technical audits to determine systems requirements
• Support/ debugging for non-standard customizations
• Support/ debugging for system aspects and components that were not supplied by INFOMAN, eg. Customizations, equipment and databases.